Frequently asked questions

Does CDF provide funding direct to students?

No. CDF works directly with commercial training providers.

What repayment periods do you offer?

The repayment period will be matched to the duration of the course. E.g. if it's a three year course we would allow a repayment period of up to 36 months but the student may always elect for a shorter repayment period.

What do I do if I have a problem?

Customer satisfaction is important to us, each and every customer deserves fair and courteous service from us at all times and this includes those who feel they have a complaint. We endeavour to deal with customer complaints promptly, thoughtfully and with care and attention.

If you feel you have a problem and wish to make a formal complaint, you may contact us for assistance in any one of the following ways:

By Telephone: 0808 178 5530 (Freephone)
By E-mail: info@career-finance.co.uk
In Writing: Career Development Finance Limited; PO BOX 815, Luton, LU1 1WZ

  1. We endeavour to acknowledge or respond to any complaint within 10 working days of receipt.
  2. We will investigate your complaint and would normally expect to send a final response within 4 weeks of receipt. If we are unable to provide a final response within this time we will provide an update. Should your complaint involve us obtaining information from 3rd parties our response time might be delayed.
  3. We will aim to send a final response within 8 weeks of receipt of your raising a complaint. If for any reason we are unable to do so, we will write to you explaining why and confirm when we are likely to send a final response.
  4. If you are still dissatisfied with our final response letter and you wish to pursue your complaint further you can contact the Financial Ombudsman Service.

Financial Ombudsman Service (FOS)
Exchange Tower
London
E14 9SR

URL: http://www.financial-ombudsman.org.uk/

Customers should refer the complaint to the Financial Ombudsman within 6 months of the date on the final response.

Can the loan be repaid early?

Yes, provided that the student requests this in writing, we will advise on a settlement amount.

I’m interested what is the application process?

Submit the contact form and we will contact you.

Contact us